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FAQS


I am a new patient. What will occur at my first appointment?

Unless you have been booked in for urgent treatment, in which case details of this will have been discussed with you, your first visit will involve a general consultation. You will also be asked to complete a Registration and Medical History Form for our records.

The dentist will complete a thorough examination of your mouth, x-ray your teeth, and talk to you about your general expectations or concerns. If further dental treatment is required, the dentist will fully discuss with you what it entails and the costs associated with the treatment. In some circumstances it may be necessary to have additional consultation appointments to refine your final treatments. In most cases, the initial consultation will be included in the cost of future treatments.

How often should I have a check-up?

Regular routine dental checks and professional cleaning are a vital part of a long term dental preventative program. In this way, the dentist is also able to identify any emerging dental problems you may have, and treat them before they become more serious. Reminder notices are sent to our patients on a 6 or 12 monthly basis to advise when the next check-up is due.

I floss and brush my teeth regularly, so why do I need to have them cleaned professionally?

Regular flossing and brushing teeth at home are undoubtedly important parts of maintaining good oral hygiene. Despite this, over a period of time, plaque build-up can occur and this requires professional dental cleaning to remove. This is commonly recommended at 6 monthly intervals, but will depend on your individual circumstances. If in doubt, your dentist will advise a recommended interval.

I am happy to have a regular check-up but am concerned about the cost.

It is our experience that patients who keep to a regular check-up schedule, enjoy less frequent and less costly treatment visits than patients who are seen less regularly.

In the event of a dental emergency, who do I contact out of hours?

You should leave a message outlining your problem on our after hours office recording. Somebody from the practice will contact you early on the first working day after your message. Alternatively you can contact the “emergency dentist” in the Yellow Pages or the Australian Dental Association (ADA) helpline on 82728111

How long do I have to wait for an appointment?

Dental appointments and particularly those set for check-ups and general consultations, are generally booked a couple of weeks ahead. If you are experiencing toothache, or a dental trauma such as a broken tooth, immediately contact our reception staff advising them of your problem. An appointment will be scheduled at the very earliest possible time.

At what age should children first see a dentist?

Children can have their first baby teeth appear from the age of 4 months on and it is advisable for them to be professionally checked from around their second birthday or earlier if preferred. Early dental prevention and education is the best way to ensure children do not develop problem with their teeth and become accustomed to regular check-ups when young. By establishing this early routine children will grow comfortable with dental visits, accepting them as a routine part of normal life and certainly nothing to be anxious about.

What happens if I phone for an appointment and the dentist is away on holidays?

Our dentist is generally never away for more than a few weeks on leave. As such, if you are simply booking a check-up or routine treatment, you may feel more comfortable in scheduling your appointment for when the dentist returns. If you have a more urgent need for dental treatment, an appointment can be scheduled for you by our staff with a locum dentist. All referral dentists are highly experienced professionals who share a gentle and caring approach to meeting our patient's needs.

I have a broken tooth. What should I do?

You should contact the practice as soon as possible and particularly if you are in pain. If you are in pain, a priority appointment at the earliest possible time will be scheduled.

My teeth appeared to be stained and not as white as they once were. Can I fix this?

With time teeth become stained or discoloured due to the food and drinks consumed (eg. Coffee, red wine and soft drinks).

There are various professional tooth whitening processes available to you and the most appropriate method will be discussed with you by your dentist.

Links:

ADA

Colgate

Oral B

Why do I need x-rays and are they safe?

X-rays are a vital part of your preventative dental program as they identify possible hidden tooth decay or gum and bone disorders not immediately apparent through an oral inspection. Greenhill Road Dental has invested in the latest digital x-ray technology to ensure that all patients dental x-rays are completed quickly and to the highest safety standards.